Discord Commission Tickets: Set Them Up for Weeks, Not Minutes

A support ticket is built to end. Someone asks, someone answers, and the ticket closes, usually the same day. A commission ticket is the opposite shape: a brief, a quote, sketches, revisions, a payment and a delivery, spread over weeks, with long quiet stretches while you work.

A Discord ticket bot still beats DMs for this, because every job gets a private room, opened by the client's own account, that your whole team can see and that leaves a record. But every default in a ticket bot assumes the first shape, and most commission mishaps are a default doing its job in the wrong place.

Why does a commission ticket need different settings?

Because a ticket bot reads silence as finished, and a commission goes quiet on purpose.

Three defaults can end a live commission: auto-close on a paid plan, the member's own Close button, and closing a ticket when its opener leaves the server. None of them is wrong for support. All of them are wrong for a job you are halfway through.

How should you set up a commission panel?

As its own panel, because the settings that close quiet tickets belong to the panel. Auto-close, member reminders and the per-member ticket limit are all set per panel, so a commission panel beside your support panel can run slow while support stays fast.

On the free plan you get one panel, and that is fine: the free plan has no auto-close at all, so a Commissions category on your existing panel is enough. On Premium, give commissions a panel of their own.

Give each kind of work its own category: illustrations, emotes, reference sheets. Each category carries its own form of up to five questions, so an emote form never asks about backgrounds. Forms are a Premium feature and take typed answers only, so references arrive as files in the ticket once it opens. Ticket forms covers the limits; channel names covers the template.

How should a commission run inside the ticket?

Like a contract with a conversation attached. The transcript is the only record the bot keeps of the job, so everything you might need to point at later happens inside the ticket.

Write the quote under your own name, not as an anonymous Staff reply, so the record shows who agreed to what. If you send the same terms every time, keep them as a saved reply. And never edit a quote once the client has agreed to it:

The same goes for deleting. A message deleted while the ticket is open is missing from the transcript too.

How do you stop a commission ticket from closing early?

Know every path that closes it, and turn off the ones that do not fit. A closed ticket cannot be reopened, so each of these ends the job's record where it stands and sends any revision into a new ticket.

The reminder is the one that catches artists out. With Remind members on, a client who has not answered your sketch gets a direct message quoting it, with a Solved, close it button beside I still need help, wherever members may close their own tickets, which is the default. One press closes the ticket. A client who takes the sketch for the finished piece, or just wants the messages to stop, has closed your commission. Turn reminders off on the commission panel; Ping staff is a separate switch, so you still hear when the client writes. Ticket bot DMs covers every message the bot sends.

Leaving the server is the one switch that is server-wide rather than per panel. In the dashboard it sits under Settings, Tickets, What members can do, as Ticket closes when they leave the server, on by default. Turned off, a client who leaves mid-job keeps their ticket, at the cost of support tickets from departed members staying open until someone closes them.

While you work, the client often has nothing to answer, and Ping staff will still nudge you if their last message sits unanswered. Pause that ticket instead:

A reason like "sketch due Friday" doubles as a status update the client can read. Pausing needs the Close tickets permission and a paid plan, and the auto-close guide covers the rest.

Should the AI answer commission questions?

It can take the questions your price sheet already answers, and it hands the job itself to you. Teach it your prices, your terms, your turnaround and what you will not draw. It checks what it was taught before replying and quotes a stored price word for word:

It does not invent a price it was never given, and it never promises when you will reply. When a request needs you to accept or decide, it hands the ticket over to you. Once you write in the ticket, it steps back for the rest of that ticket on default settings, so a weeks-long job is between you and the client.

If you would rather it stayed out of commissions entirely, switch the AI off for that category; it is free on every plan. Turning the AI off shows where, and the creators guide covers teaching it what you say no to.

What happens to reference images and finished files?

A transcript keeps a record of each file, not the file. It stores the name, the size and a link. In a channel ticket, that link points into a channel that is deleted when the ticket closes, and nothing on our side refreshes or re-hosts it.

Thread tickets differ in one way: at close the thread is archived and locked rather than deleted, and the client is removed from it, so your team can still find the files in Discord. Ticket screenshots covers what the transcript keeps in detail.

The record itself also expires: transcripts, including the form answers, are kept for 90 days on the free plan and two years on paid plans. If a job's record might matter longer than that, export it from the dashboard first. A client can find their own past transcripts with /mytickets, which helps when a revision request arrives as a new ticket months later.

How do you close commissions when you are full?

Unpublish the commission panel, and publish it again when you have room. Unpublishing removes the panel post, so nobody can open a new ticket from it, and it keeps every setting and every commission already in progress. Publishing puts a fresh post back.

The bot has no slot counter: it limits how many tickets one member can open, never how many are open in total. Count your queue before you reopen. Your claimed category shows your accepted jobs, and /ticket search with the panel and status options lists every open ticket on the panel, accepted or not. Claiming covers the claimed category.

Where a ticket bot is the wrong tool for commissions

The honest list.

If you take a handful of commissions a year, DMs and a spreadsheet may be all you need. Once there is a waiting list, or a second artist, one room per job and one record per job start to pay for the setup.