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Docs

Every command, every option, in one page.

The reference for server admins and support staff. 9 cogs, 52 commands. Permissions, plan gates, cooldowns, and the error states you might hit, listed up front.

Recording soon

Placeholder until the walkthrough is published. No external requests are made.

Get the bot running in under 2 minutes

Invite → /panel create → publish → first ticket opened.

~2 min

Recording soon

Placeholder until the walkthrough is published. No external requests are made.

Teaching the AI brain

/ai train walkthrough with 2-3 real entries, then a ticket where the brain answers using the trained facts.

~3 min

Cog

Setup

One-command onboarding to make a brand-new server ready for tickets.

  • /setup

    All plans

    Set up everything a fresh server needs to take tickets: creates or reuses a staff role, a private Tickets category, a public panel channel, and a published default panel.

    Who can run it

    • guild_admin:manage_guild
    • guild_only

    Manage Server only; the bot also needs Manage Channels + Manage Roles. Refuses to run if the guild already has any panel (use /panel create after onboarding).

    Cooldown

    2 per guild / 300s

    What you see

    Ephemeral summary embed: the staff role used/created, the live panel channel, and next-step tips.

    Error states

    • Guild already has panels (already_set_up)
    • Bot missing Manage Channels / Manage Roles (missing_bot_perms)
    • Channel or panel creation failed (channel_failed / role_failed)

Cog

Tickets

Open, claim, transfer, close, and manage tickets. The day-to-day surface for both members and support staff.

  • /ticket open

    All plans

    Open a new ticket from a panel, or open one on a member's behalf (staff).

    ParamTypeReqDescription
    panelstringyesWhich ticket panel to open fromautocomplete: published panels in this server
    categorystringyesCategory within that panelautocomplete: categories of the chosen panel
    open_forusernoStaff only: open the ticket on behalf of this member

    Who can run it

    • everyone
    • guild_only

    Self-open requires the panel to be published and the member not to be blacklisted. `open_for` requires manage_guild OR a staff role with can_claim/can_close.

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirmation embed with a jump button to the new ticket channel.

    Error states

    • User on blacklist
    • Panel not published
    • Per-panel ticket limit reached (plan gate)
    • Guild-wide ticket limit reached
    • Category at Discord's 50-channel cap (Premium: clone-category-on-limit)
    • Bot missing Manage Channels in the panel category

  • /ticket close

    All plans

    Close the current ticket and generate a transcript.

    ParamTypeReqDescription
    reasonstringnoOptional close reason recorded on the transcript

    Who can run it

    • inside_ticket_only
    • guild_only

    Opener can close their own ticket if `users_can_close_tickets` is enabled (default on). Staff with can_close or manage_guild can always close.

    Cooldown

    5 per user / 60s

    What you see

    Public 'closing…' progress embed, then transcript DM to the opener, then channel deletion.

    Error states

    • Not in a ticket channel
    • Already closed
    • Users-can-close disabled (opener tried to close)

  • /ticket claim

    All plans

    Claim the current ticket (toggle: claims if open, unclaims if you already claimed it).

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim
    • guild_only

    Unclaiming someone else's claim requires top_role.position >= the claimer's, OR manage_guild.

    Cooldown

    5 per user / 60s

    What you see

    Channel moves to the claimed category; welcome message buttons swap to the Unclaim view; in-channel notice posted.

    Error states

    • Already claimed by someone else
    • Not in a ticket channel
    • Cannot unclaim — outranked by the original claimer
    • Claim not supported on thread-mode panels

  • /ticket transfer

    All plans

    Move this ticket to a different category on the same panel.

    ParamTypeReqDescription
    category_namestringyesPick a destination categoryautocomplete: categories of the current panel

    Who can run it

    • inside_ticket_only
    • panel_staff:can_transfer
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Channel renames + moves; lifecycle embed posted in-channel; audit row written.

    Error states

    • Category at 50-channel cap
    • Already in this category
    • Not in a ticket channel

  • /ticket add

    All plans

    Add a user to this ticket so they can see / message in it.

    ParamTypeReqDescription
    useruseryesThe user to grant access to this ticket

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Channel permission overwrite added; in-channel confirmation; target gets a DM with a jump button.

    Error states

    • Target is the opener (already has access)
    • Target is a bot
    • Not in a ticket

  • /ticket remove

    All plans

    Remove a previously-added user from this ticket.

    ParamTypeReqDescription
    useruseryesThe user to remove from this ticket

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Channel permission overwrite cleared; target gets a DM that they were removed.

    Error states

    • Target is the opener
    • Not in a ticket

  • /ticket ping

    All plans

    DM the ticket opener a jump-back button (with an optional note).

    ParamTypeReqDescription
    notestringnoOptional short message that appears in the DM

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    1 per channel / 60s

    What you see

    Ephemeral confirm to staff; the opener receives a DM (or a notice if their DMs are closed).

    Error states

    • Opener has DMs disabled
    • Not in a ticket

  • /ticket priority

    All plans

    Set this ticket's priority level (low / normal / high).

    ParamTypeReqDescription
    levelchoiceyesPriority levelchoices: Low, Normal, High

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm; priority badge added to ticket lifecycle embeds.

    Error states

    • Not in a ticket

  • /ticket settings

    all

    Configure server-wide ticket settings (auto-close on leave, max active per user, etc.).

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens a modal with Yes/No selects + a numeric cap input.

    Error states

    • Manage Server permission missing

  • /ticket stats

    All plans*

    Server-wide ticket statistics for a chosen window.

    ParamTypeReqDescription
    periodchoicenoTime window (Free plans only see Last 7 days)choices: Today, Last 7 days, Last 30 days, Last year, All time
    panelstringnoRestrict stats to one panelautocomplete: panel names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral stats embed with counts, timing, AI metrics block (Premium+).

    Error states

    • Period requires Premium

  • /ticket feedbacks

    All plans

    Browse the satisfaction ratings (CSAT) openers left on closed tickets, with a summary header and pagination.

    ParamTypeReqDescription
    ratingchoicenoOnly show ratings with this many starschoices: ⭐ 1 star, ⭐⭐ 2 stars, ⭐⭐⭐ 3 stars, ⭐⭐⭐⭐ 4 stars, ⭐⭐⭐⭐⭐ 5 stars

    Who can run it

    • guild_admin:manage_guild
    • guild_only

    Manage Server only. Viewing is admin-gated because feedback can be candid; capturing a rating is free for all plans.

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral, author-scoped paginated embed (5 per page, prev/next). Header shows total ratings + average; each entry shows stars, ticket channel name, opener, note, and date.

  • /ticket inactivity pause

    Premium+

    Pause this ticket's inactivity auto-close timer.

    ParamTypeReqDescription
    reasonstringnoWhy you're pausing the timer

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm; in-channel notice; the reaper skips this ticket until resumed.

    Error states

    • Plan does not include inactivity close
    • Not in a ticket

  • /ticket inactivity resume

    Premium+

    Resume this ticket's inactivity auto-close timer.

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm; in-channel notice; reaper re-includes the ticket.

    Error states

    • Not in a ticket

  • /ticket inactivity status

    Premium+

    Show this ticket's inactivity timer (paused state, time until warn / close).

    Who can run it

    • inside_ticket_only
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral embed with the live timer + Discord-native timestamps for warn / close.

    Error states

    • Not in a ticket

  • /ticket ai enable

    All plans

    Re-enable the AI on this ticket after a previous disable (staff only).

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    In-channel notice; AI engages on the user's next message.

    Error states

    • AI already enabled
    • Not in a ticket
    • Guild AI token budget exhausted

  • /ticket ai disable

    All plans

    Disable the AI on this ticket (staff only).

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    In-channel notice; AI stops responding.

    Error states

    • AI already disabled
    • Not in a ticket

Cog

Panels

Create, edit, publish, and delete ticket panels (the embedded message with category buttons users click to open a ticket).

  • /panel create

    All plans*

    Create a new ticket panel via a guided modal + setup view.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Opens a modal; on submit, a setup view appears; auto-publishes with a default 'General Support' category.

    Error states

    • Panel limit reached for this plan

  • /panel list

    All plans

    List every panel in this server with its publish state.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed listing panels (name, title, published / draft).

  • /panel edit

    all

    Open the multi-section edit menu for one panel (categories, working hours, messages, webhooks, etc.).

    ParamTypeReqDescription
    namestringyesPick a panelautocomplete: existing panel names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral config view with buttons for each sub-section.

    Error states

    • Panel not found

  • /panel publish

    All plans

    Publish the panel post to its configured channel (users start clicking the buttons to open tickets).

    ParamTypeReqDescription
    namestringyesPick a panelautocomplete: existing panel names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Ephemeral success embed with a Jump-to-panel link button.

    Error states

    • Panel has no categories yet
    • Configured channel was deleted
    • Bot missing Send Messages / Embed Links in the channel

  • /panel unpublish

    All plans

    Delete the panel post from Discord (panel config stays in the database).

    ParamTypeReqDescription
    namestringyesPick a panelautocomplete: existing panel names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Ephemeral confirmation.

    Error states

    • Panel was never published
    • Original message already gone

  • /panel delete

    All plans

    Delete the panel itself (with a confirm modal asking what to do with open tickets).

    ParamTypeReqDescription
    namestringyesPick a panelautocomplete: existing panel names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Opens a confirm modal with a 'refuse / keep_open / close_all' choice for any active tickets on the panel.

    Error states

    • Panel not found

Cog

Staff

Configure which Discord roles are 'staff' and what they're allowed to do (claim, close, train AI, view-all-claimed, transfer).

  • /staff role add

    All plans*

    Add a Discord role as a staff role with default permissions.

    ParamTypeReqDescription
    roleroleyesThe role to add

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens a modal to set the role's can_* permission bitmap; if the role is already configured, the edit modal opens instead.

    Error states

    • Staff role limit reached for this plan

  • /staff role edit

    All plans

    Edit an existing staff role's permission bitmap.

    ParamTypeReqDescription
    rolestringyesPick a configured staff roleautocomplete: configured staff role names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens the permission-bitmap modal pre-filled with current values.

    Error states

    • Role no longer exists in Discord
    • Not pickable from autocomplete

  • /staff role remove

    All plans

    Stop treating a role as staff (the role itself is untouched).

    ParamTypeReqDescription
    rolestringyesPick a configured staff roleautocomplete: configured staff role names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens an ephemeral confirmation view.

  • /staff role list

    All plans

    Show every configured staff role with their permission bitmap.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral list embed.

  • /staff stats

    Premium+

    Per-staff leaderboard (handled count, response time, solve time).

    ParamTypeReqDescription
    periodchoicenoTime windowchoices: Today, Last 7 days, Last 30 days, Last year, All time

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral leaderboard embed; top 3 of page 1 get featured fields, rest are compact rows.

    Error states

    • Plan does not include advanced analytics

Cog

Quick Responses

Saved staff replies. Manage from /qr add|list|edit|delete; staff use them in a ticket via /qr use.

  • /qr add

    All plans*

    Add a new saved quick-response template.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens a modal with Name + Response text fields.

    Error states

    • Quick-response limit reached

  • /qr list

    All plans

    List every saved quick-response.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed listing each name + a short preview.

  • /qr edit

    All plans

    Edit the body of an existing quick-response.

    ParamTypeReqDescription
    namestringyesPick a quick responseautocomplete: quick-response names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens a modal pre-filled with the current body.

    Error states

    • Quick-response not found

  • /qr delete

    All plans

    Delete a quick-response.

    ParamTypeReqDescription
    namestringyesPick a quick responseautocomplete: quick-response names

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm.

    Error states

    • Quick-response not found

  • /qr use

    All plans

    Send a saved quick-response into the current ticket.

    ParamTypeReqDescription
    namestringyesPick a quick responseautocomplete: quick-response names

    Who can run it

    • inside_ticket_only
    • panel_staff:can_claim_or_can_close OR guild_admin
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Posts the rendered response into the ticket channel + pings the opener.

    Error states

    • Not in a ticket
    • Quick-response not found

Cog

AI

Chat with the server's AI brain, teach it (staff), browse memory, configure usage. Backed by per-server Nexus brains.

  • /ai ask

    all

    Ask the AI a question in the current channel (anyone can run).

    ParamTypeReqDescription
    messagestringyesWhat do you want to ask?
    attachment_1attachmentnoOptional file (image / .txt / .md / .csv)
    attachment_2attachmentnoOptional additional file
    attachment_3attachmentnoOptional additional file

    Who can run it

    • everyone
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Public chat reply in the same channel (so other members see the answer).

    Error states

    • Guild AI brain not yet provisioned (transient)
    • AI token budget exhausted
    • Another AI turn in flight for this user

  • /ai train

    all

    Teach the AI a fact / paste docs / URL (staff only).

    ParamTypeReqDescription
    messagestringyesWhat should the AI remember? Paste text, URLs are auto-ingested.
    attachment_1attachmentnoOptional file
    attachment_2attachmentnoOptional file
    attachment_3attachmentnoOptional file

    Who can run it

    • guild_admin OR panel_staff:can_train_ai
    • guild_only

    Server-authoritative — the handler re-checks the permission even if invoked via the FastAPI dashboard.

    Cooldown

    5 per user / 60s

    What you see

    Public reply. Long URLs/paragraphs auto-route to an async training job — the AI confirms what it ingested.

    Error states

    • Not allowed to train (no can_train_ai)
    • AI budget exhausted
    • Another train turn in flight

  • /ai settings

    All plans

    Per-guild AI settings (disable-AI-on-staff-message, show-token-usage).

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Opens a modal with Yes/No selects for each toggle.

  • /ai usage

    All plans

    Show the server's current AI token usage (daily + monthly used / limit, extra-token credits).

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed with usage gauge + reset timestamps.

    Error states

    • Brain not yet provisioned

  • /ai memory

    All plans

    Browse the AI's memory (brain card + neurons). Lets you delete neurons or suggest updates.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed + paginated neuron browser with per-row delete + suggest-update buttons.

    Error states

    • No brain provisioned yet

  • /ai info

    All plans

    High-level public AI status for this server (anyone can run).

    Who can run it

    • everyone
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Public-friendly embed: AI ready / starting up.

  • /ai reset

    All plans

    Wipe every neuron + training job for this server's brain. Two-step confirm.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Ephemeral confirm view; only proceeds on second-step button click.

    Error states

    • No brain provisioned

  • /ai channel set

    Premium+

    Designate a public channel where the AI answers questions outside the ticket flow.

    ParamTypeReqDescription
    target_channelchannelyesChannel where the AI will answer questions
    modechoiceyesWhen the AI should respondchoices: Only when @mentioned, On every message

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm; also bumps the channel's slowmode to 10s if it's currently 0.

    Error states

    • Plan does not include the public AI channel feature

  • /ai channel clear

    Premium+

    Stop the AI from responding in any public channel.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral confirm.

  • /ai channel status

    All plans

    Show the current AI public-channel configuration.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral embed with the active channel + mode, or 'not set'.

Cog

Subscription

Customer-facing checkout — generate a Stripe or NOWPayments payment URL for the server's premium subscription.

  • /subscription buy

    All plans

    Generate a checkout link to subscribe this server to Premium or Pro.

    ParamTypeReqDescription
    providerchoiceyesHow you want to paychoices: Card (Stripe), Crypto (NOWPayments)
    planchoiceyesWhich plan to subscribe tochoices: Premium, Pro
    cyclechoiceyesBilling cycle (annual ≈ 17% off)choices: Monthly, Annual

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral premium embed with three link buttons: Continue to checkout, Privacy Policy, Terms of Service.

    Error states

    • Brain not yet provisioned (transient)
    • Server already has an active subscription
    • Selected plan not configured for sale (missing Stripe price ID)
    • Crypto + Monthly combination (NOWPayments only supports one-shot — pick Annual or switch to Stripe)

  • /subscription info

    All plans

    Show this server's subscription status, AI usage, and unlocked features.

    Who can run it

    • everyone
    • guild_only

    Public read — any member can check the server's plan / usage gauge. Action buttons (Upgrade / Manage subscription) link to the dashboard, which authenticates the click with Discord OAuth.

    Cooldown

    10 per user / 60s

    What you see

    Ephemeral premium embed with the current plan, status (Active / Past due / Canceled / Free), renewal/expiry timestamps, AI usage gauge (when the brain is provisioned), feature highlights, and contextual link buttons: Upgrade (Free), Manage subscription (Stripe sub), Privacy, Terms.

    Error states

    • Server not registered (rare — first-touch race; re-invite the bot)

Cog

Server Settings

Server-wide bot configuration: language and whitelabel.

  • /language

    All plans

    Change the bot's display language for this server.

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral select menu with the available locales.

  • /whitelabel

    Premium+

    Customize the bot's nickname, avatar, banner, and bio for this server (Premium).

    Who can run it

    • guild_admin
    • guild_only

    Cooldown

    3 per user / 60s

    What you see

    Opens a 4-field modal; on submit, saves AND auto-applies to Discord in the same flow.

    Error states

    • Plan does not include whitelabel
    • Image URL download failed (partial save)

Cog

Public / Info

Public utility commands available to every member.

  • /help

    All plans

    Browse every available command + their usage. Optional `command` zooms in.

    ParamTypeReqDescription
    commandstringnoOptional: zoom in on one commandautocomplete: every available command

    Who can run it

    • everyone

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral grouped overview, or a detail card when a command is specified.

    Error states

    • Command name not found

  • /invite

    All plans

    Show the bot invite link + support server + dashboard links.

    Who can run it

    • everyone

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed with three link buttons.

  • /about

    All plans

    Bot info, live global stats (servers, lifetime tickets, AI resolved, avg response), version.

    Who can run it

    • everyone

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed with cached global stats + Nexus probe.

    Error states

    • Stats snapshot not yet warmed up (~30s after boot)

  • /ping

    All plans

    Check Discord, Database, and Nexus AI latency.

    Who can run it

    • everyone

    Cooldown

    5 per user / 60s

    What you see

    Ephemeral embed with three latency rows; color reflects the worst component.

Reference

Glossary

Short codes used in the permission and plan-gate chips above.

Permissions

everyone
Any server member. No Discord-level perms required.
guild_only
Refuses DMs.
guild_admin
Discord-level Manage Server (manage_guild) OR Administrator.
inside_ticket_only
The slash invocation must be inside a ticket channel or thread.
panel_staff:can_claim
A role configured in /staff role with the can_claim bit set.
panel_staff:can_close
A role configured in /staff role with the can_close bit set.
panel_staff:can_train_ai
A role configured in /staff role with the can_train_ai bit set.
panel_staff:can_transfer
A role configured in /staff role with the can_transfer bit set.
panel_staff:can_claim_or_can_close
Either can_claim OR can_close. Used by /ticket add|remove|ping|priority and /qr use.

Plan gates

all
Free, Premium, Pro, Enterprise.
Free
Limited tier (1 panel, 5 categories/panel, 5 QRs, 3 staff roles, 50k tokens/day, 500k tokens/month, 30-day transcripts, watermark forced).
Premium
€9.99/mo or €99/yr. 5 panels, 10 categories/panel, 50 QRs, 10 staff roles, 250k tokens/day, 3M tokens/month, 365-day transcripts, no watermark, full feature flags.
Pro
€29.99/mo or €299/yr. 15 panels, 15 categories/panel, 200 QRs, 25 staff roles, 1M tokens/day, 15M tokens/month, 730-day transcripts.
Enterprise
Per-deal custom limits + price; operator-negotiated.
feat_modal_questions
Premium+ — custom open-time questions on a panel category.
feat_working_hours
Premium+ — UTC schedule per panel.
feat_inactivity_close
Premium+ — auto-close after N hours of silence.
feat_clone_category_on_limit
Premium+ — overflow when a Discord category hits the 50-channel cap.
feat_embed_customization
Premium+ — per-panel colors, thumbnail, banner.
feat_whitelabel
Premium+ — per-server bot nick / avatar / banner / bio.
feat_public_faq_channel
Premium+ — designate a public channel where the AI answers.
feat_outgoing_webhooks
Premium+ — per-panel outgoing webhooks (HMAC signed).
feat_advanced_analytics
Premium+ — /ticket stats AI block + arbitrary time ranges + /staff stats.

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