Six steps to set up. Every command, explained.
A walkthrough for your first hour with the bot, and a plain reference for all 65 commands. Written for the person who runs the server, not for developers.
Your first hour with the bot.
Six steps, in order. Each one shows what you type and what the bot answers, so you always know it worked.
Get the bot running in under 2 minutes
Prefer to watch?Add the bot to your server.
Press the button, pick your server and keep every permission ticked. Discord asks once. The bot uses those permissions to make ticket channels and to let your staff into them.
- You need Manage Server in that server.
- Outside tickets it stays silent, unless you give it a public AI channel later.

AI Ticket BotAPP
wants to access your Discord account
Add to server
NorthgateThis will allow AI Ticket Bot to
- Create commands in a server
- View Channels
- Send Messages
- Embed Links
- Attach Files
- Read Message History
- Use External Emojis
- Manage Channels
- Manage Messages
- Manage Roles
CancelAuthoriseRun /setup.
Type /setup in any channel and press Enter. In a few seconds it makes a staff role, a private Tickets category, a public #open-a-ticket channel and a published panel. Then it tells you exactly what it did.
- Only you see the reply.
- Already have a panel? It refuses, so nothing you built is touched. Use /panel create instead.
- Your first panel starts 14 days of Premium. No card, nothing to cancel.
AI Ticket BotSet up everything this server needs to start taking tickets (Manage Server)./setupA few seconds later
AI Ticket BotAPPToday at 14:02
Your server is ready for tickets!I set everything up so members can start opening tickets right away.
Staff role
Created @Support Team and gave it claim, close, and transfer permissions.
Ticket panel
Live in #open-a-ticket. Members open tickets from there. New tickets appear under 🎫 Tickets.
🎁 Premium unlocked
Your first panel is live, so I turned on Premium free for 14 days, until 18 September. Nothing to pay and nothing to cancel.
What's next
Customize anything with /panel edit, add staff with /staff role add, or tweak ticket behavior with /ticket settings.
Only you can see thisDismiss message
Open a ticket, like a member would.
Go to #open-a-ticket and pick a category from the dropdown. A private channel opens with you, your staff and the bot in it, and the AI greets you first. Type anything and watch it answer.
- Members never need a command. The panel is the only thing they click.
- Claim tells your team you have it: the green button, or /ticket claim.
- Close with the red button or /ticket close. The channel goes away and the transcript arrives by DM.
#open-a-ticket
AI Ticket BotAPPToday at 14:02Need help? Open a ticket
Pick a category below to open a private ticket with our team. We'll get back to you as soon as we can.
Select a category...
General SupportGeneral questions and help
Your ticket opens as a private channel
#ticket-1
AI Ticket BotAPPToday at 14:03
Ticket #1 openedWelcome, @you! A staff member will join shortly. Feel free to describe your issue in detail while you wait. The more context, the faster we can help.

Category
General Support
Opened
just now
AI Ticket BotAPPToday at 14:03Hi @you, I'm here to help. Describe your issue with as much detail as you can, including any screenshots, errors, or context that might be relevant.
Teach the AI what only you know.
Until you teach it, the AI answers general questions in a general way. Tell it your rules, prices and policies with /ai train, in plain words. From the next ticket on, it answers with your facts.
- Paste a link to your rules or docs, or attach files: PDF, Word, text, images.
- Manage Server, or a staff role that can train the AI.
- It learns only what you teach it. Nothing is read from your tickets unless a staff member picks one with /ai improve.
AI Ticket BotTeach the AI (staff only)./ai trainmessage:Our refund window is 14 days from purchase, not 30. Refunds go back to the original payment method and take 3 to 5 business days.
AI Ticket BotAPPToday at 14:10Got it. I will tell members the refund window is 14 days from purchase, that refunds go back to the original payment method, and that they take 3 to 5 business days.
The next ticket
kaylaToday at 16:41hey can i still get a refund? i bought it like 3 weeks ago
AI Ticket BotAPPToday at 16:41Our refund window is 14 days from purchase, so a purchase from about 3 weeks ago is outside it and I cannot issue a refund. If you think the charge was wrong, say so here and I will bring in a staff member.
Let your team in.
/setup already made one staff role. To add another, run /staff role add and pick the role. A form asks what that role may do, and everyone holding the role gets those rights in every ticket.
- Free plan: 3 staff roles. A role can hold any number of people.
- Training the AI is off for a new role. Switch it on for the people you trust with it.
- Change it any time with /staff role edit.
AI Ticket BotAdd a role as staff with sensible defaults./staff role addrole:@ModeratorsThe form that opens

🛡️ Staff role permissions
Can claim tickets
Pin a ticket to themselves so others don't double-up.
EnabledCan close tickets
Close tickets and trigger the transcript flow.
EnabledCan view all claimed tickets
See claimed tickets even when claimed by others.
EnabledCan transfer between categories
Move a ticket to a different category in the same panel.
EnabledCan train the AI
Edit AI brain memory; opt-in because it touches the brain.
DisabledCancelSubmitAfter you submit
AI Ticket BotAPPToday at 14:15Staff role added
Moderators is now a staff role.
Only you can see thisDismiss message
Make it yours.
Everything from here is optional. These are the four things most servers change in the first week, and each one is a single command.
Or do all of it from the dashboard/panel editAdd categories
Billing, Reports, Applications: each with its own staff role to ping, and on Premium, questions members answer before the ticket opens.
How it works/qr addSave the replies you type every day
Write it once. In a ticket, /qr use sends it, with your name or as "Staff".
How it works/languagePick your language
Panels, buttons and every notice switch to the language your members use.
How it works/ticket settingsDecide how tickets behave
Whether members can close their own ticket, whether claiming is on, transcripts, and auto-close when someone leaves.
How it works
Every command, by category.
65 commands in 10 categories. Open a category, or tap a command to go straight to it. Each one says who can use it, what the options are, what happens, and what it answers when it refuses.
Setup
1 commandOne command that makes a new server ready for tickets.
Open SetupTickets
22 commandsOpen, claim, move, close and search tickets. What your staff use every day.
- /ticket open
- /ticket close
- /ticket close-request
- /ticket claim
- /ticket transfer
- /ticket reply
- /ticket add
- /ticket remove
- /ticket ping
- /ticket priority
- /ticket rename
- /ticket settings
- /ticket connect
- /ticket stats
- /ticket search
- /mytickets
- /ticket feedbacks
- /ticket inactivity pause
- /ticket inactivity resume
- /ticket inactivity status
- /ticket ai enable
- /ticket ai disable
Panels
6 commandsThe message members click to open a ticket. Create it, change it, publish it.
Open PanelsStaff
5 commandsWhich roles count as staff, and what each one may do.
Open StaffBlacklist
4 commandsBlock a member, or a whole role, from opening tickets and using the AI here.
Open BlacklistQuick responses
5 commandsReplies your staff send often, saved once and sent with one command.
Open Quick responsesAI
12 commandsAsk it, teach it, see what it knows, and keep an eye on usage.
- /ai ask
- /ai train
- /ai improve
- /ai settings
- /ai model
- /ai usage
- /ai memory
- /ai info
- /ai reset
- /ai channel set
- /ai channel clear
- /ai channel status
Subscription
3 commandsUpgrade this server, check its plan, or change and cancel it.
Open SubscriptionServer settings
2 commandsThe language the bot speaks here, and its name and look on Premium.
Open Server settingsInfo
5 commandsHelp, links, status and the vote page. Anyone can use these.
Open Info
Questions people ask here.
The short answers. If yours is missing, the support email at the bottom reaches the person who builds the bot.
It’s not just an AI, it’s your AI.
Ready when you are.
Add the bot, run /setup, and your first ticket can open in the next two minutes. The Free plan never expires.
Found something on this page that does not match what the bot does? That is a bug. Email [email protected] and we fix the bot, the export and this page together.