Every Discord ticket bot we have written about.
One table for the capabilities that decide it, then an honest head to head for each. We say what the other product is better at, because a comparison where one side wins every row is not worth reading.
- Nine head to heads
- Sixteen capabilities
- Facts from their own docs
The capability table.
Six like-for-like ticket bots, sixteen capabilities, one row each.
Scroll the table sideways
| Capability | AI Ticket Bot | Ticket Tool | Tickets Bot | Mava | Ticket King | Discord Tickets |
|---|---|---|---|---|---|---|
| AI resolves tickets | Yes, per-server brain | AI features added | Not the focus | Yes, knowledge base | Not the focus | Not the focus |
| Learns your server's rules | Yes, plain language | Varies | Not applicable | Via knowledge base | Not applicable | Not applicable |
| Learns from your resolved tickets | Yes, one click on a closed ticket | Not applicable | Not applicable | Edit the knowledge base by hand | Not applicable | Not applicable |
| Reads your channels on demand | Yes, permission-checked | No | No | No | No | No |
| Live web search as a fallback | Yes | Varies | No | Varies | No | No |
| Priority-aware escalation | Yes | Manual | Manual | Varies | Manual | Manual |
| Ticket panels and categories | Yes | Yes | Yes | Yes | Yes | Yes |
| Transcripts | Yes | Yes | Yes | Yes | Yes | Yes |
| Web dashboard | Yes | Yes | Yes | Yes | Yes | Yes |
| Beyond Discord | Web widget | No | No | Email, Telegram, Slack, web | No | No |
| Self-hostable | No | No | Yes | No | No | Yes |
| Open source | No | No | Yes | No | No | Yes |
| Free plan | Yes, AI included | Yes | Yes | Yes, capped | Yes | Yes, everything |
| Free trial of the paid tier | 14 days, no card | Check their site | Not applicable | Check their site | Check their site | Not applicable |
| Transparent usage caps | Yes, tokens per plan | Varies | Not applicable | Capped conversations | Varies | Not applicable |
| Interface languages | 37 | Varies | Varies | Varies | Varies | Varies |
| Works inside another bot's tickets | Yes | No | No | No | No | No |
Wallu, Helper.gg and Modmail are not in this table because they are a different shape of product rather than a like-for-like ticket bot. Each has its own page below.
How we put this together.
- Every claim about another product comes from what that product states publicly on its own site or docs. Where we could not verify something, the cell says so rather than guessing.
- "Varies" means the answer depends on their plan or has changed recently. "Check their site" means we would rather you read it from them than from us.
- Our own column is bound to what is in production today, not to a roadmap.
- We are not a neutral party. We built one of these. The framing is our opinion and the facts are checkable.
- Prices and limits move. Before deciding, open the other product’s pricing page as well as ours.
One at a time.
Each of these is a full article, not a summary card, and each names what the other product does better.
AI Ticket Bot versus
Ticket Tool
The default choice on millions of servers, against an AI that answers before staff read it.
Better at: Enormous install base and years of hardening.
Read the comparisonAI Ticket Bot versus
Tickets Bot
Open source and self-hosting against an AI that answers first.
Better at: You can host it yourself and read every line of it.
Read the comparisonAI Ticket Bot versus
Mava
Discord depth against multi-channel breadth.
Better at: One inbox across email, Telegram, Slack and web.
Read the comparisonAI Ticket Bot versus
Wallu
An answer layer for the ticket bot you already run, against a ticket system with the AI inside it.
Better at: Bolts onto whatever ticketing you already have.
Read the comparisonAI Ticket Bot versus
Helper.gg
Running tickets from a web panel with staff sub-accounts, against answering them first.
Better at: Staff sub-accounts and a panel-led workflow.
Read the comparisonAI Ticket Bot versus
Ticket King
A strong free ticketing bot with no AI at all.
Better at: Generous free ticketing with nothing to pay for.
Read the comparisonAI Ticket Bot versus
Discord Tickets
Somewhere to answer, against something that answers.
Better at: Everything free, with no paid tier to upsell you to.
Read the comparisonAI Ticket Bot versus
Modmail
Relaying DMs to staff, against opening a private channel with an AI already in it.
Better at: Dead simple, and members never leave their DMs.
Read the comparisonAI Ticket Bot versus
Seven alternatives, side by side
The wider survey, for anyone leaving Ticket Tool and weighing every option.
Better at: Covers bots we do not have a dedicated page for.
Read the comparison
It’s not just an AI, it’s your AI.
Still not sure? Run it next to what you already have.
The free plan does not expire, and one command connects our AI to the tickets your current bot already opens. Compare them in the same server before changing anything.
Free plan, no card. Your first panel starts 14 days of Premium.