Discord ticket bot
A Discord ticket bot turns a support request into a private channel only that member and your staff can see. AI Ticket Bot is one, with the AI inside it: it answers what it can on its own, hands the rest to your team with a summary, and saves a transcript every time.
- Free plan, no card
- One command to set up
- 14 days of Premium on your first panel
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General SupportGeneral questions and help
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Four jobs, whichever bot you pick.
A private channel per request
A member clicks a button and gets a channel only they and your staff can see. Discord has public channels and DMs and nothing in between; this is the gap.
Routing, before anyone reads it
Categories send a billing question and a bug report to different places, and ask for what you need up front.
A close that leaves a record
Closing deletes the channel. A transcript is what turns a closed ticket into something you can search later.
Staff roles that actually scope access
Who can claim, who can close, who can see tickets somebody else claimed. Past a handful of moderators, this decides whether it stays usable.
Eight questions worth asking.
Ask these of any Discord ticket bot, including this one. The middle column is what goes wrong when the answer is no.
Does anything answer before your staff do?
Most tickets are questions somebody already answered. Without this, every one waits for a human to be awake.
The AI answers first, then hands over
Can it learn your server specifically?
A generic FAQ bot gets your rules, prices and process wrong, which is worse than staying quiet.
Staff teach it in plain language
Does it know when to stop?
A bot that argues with a member who needs a human turns one annoyed person into two.
Escalates, with a summary and a priority
Are transcripts saved and readable?
Closing deletes the channel. No transcript means the dispute you need next month is gone.
Saved on close, shareable link
Are the staff permissions granular?
One "staff" role for everyone means a new moderator can see every ticket on day one.
Five per-role flags
Is the free plan actually usable?
A free tier that excludes the main feature is a trial with extra steps.
Unlimited tickets, AI included
What happens when a limit is reached?
Silent degradation is how you find out from a member instead of from a dashboard.
AI stops cleanly, tickets keep working
Can you keep the bot you already run?
Migrating panels, permissions and staff habits is the real cost of switching, and usually why nobody does.
Yes, connect it instead of replacing it
One command builds the whole thing.
Invite the bot, run /setup, and it creates the staff role, the private ticket category, the panel channel and a live panel. The dashboard has the same onboarding if you would rather click.
Invite it.
Manage Channels and Manage Roles. That is all it needs.
Run /setup.
Anyone with Manage Server. It reuses anything you already made.
Post the panel.
Members click, a ticket opens, the AI is already in it.
The free plan includes the AI.
Not a trial. Ticket volume is not capped on any plan. The free plan caps monthly AI usage, and when that runs out the AI stops cleanly while tickets keep working.
Free forever
- Unlimited tickets, in channels or private threads
- The AI, with its own brain for your server
- Transcripts kept for 90 days
- Claim, transfer, priority and quick replies
- 1 panel, 5 categories, 3 staff roles
- 37 interface languages
Premium adds
- Your own branding on the bot
- Questions asked before a ticket opens
- Working hours and smart inactivity
- A public AI FAQ channel
- A web chat widget for your own site
- More panels, categories and staff roles
Publish your first panel and 14 days of Premium start on their own. No payment method at any point, so there is nothing to cancel.
Asked before picking one.
It is a bot that turns a support request into a private channel that only the member who opened it and your staff can see. Members click a button on a panel instead of DMing moderators, and closing the ticket saves a transcript so the conversation is not lost with the channel.
Invite the bot with Manage Channels and Manage Roles, then run one setup command. With AI Ticket Bot that command is /setup, and it creates the staff role, the private ticket category, the panel channel and a live panel for you. There is the same one-click onboarding in the dashboard if you would rather not type a command.
Yes, several, and AI Ticket Bot has a free plan that does not expire. It includes unlimited tickets, transcripts for 90 days and the AI itself, with a monthly cap on how much AI usage it covers. What paid plans add is features, not the ability to open tickets.
You can switch the AI off per panel and use it as an ordinary ticket bot with panels, claiming, transcripts and staff roles. Most of the reason to pick this one over the alternatives is the AI, but nothing forces you to use it.
It stops and hands the ticket to your staff with a short summary of what the member needs, and flags a higher priority for sensitive cases like billing, account access or security. It is instructed not to escalate on the first sign of frustration or before it has actually looked.
Yes. Run /ticket connect and point us at it, and our AI answers inside the tickets your existing bot opens. Your panels, categories, transcripts and close flow stay exactly as they are. It works on every plan including Free.
Yes. The limits that matter at scale are panels, categories and staff roles rather than ticket volume, which is not capped on any plan. What tends to break first on a big server is staff coverage rather than the bot.
Free forever with the AI included, then Premium at 9.99 EUR a month. Every server also gets 14 days of Premium free the first time it publishes a panel, with no payment method at any point, so there is nothing to cancel when it ends.
Read next.
- What is a Discord ticket botThe long version, including when you do not need one.
- Best Discord ticket bots in 2026Eight compared, including the ones that beat us at something.
- Free Discord ticket botsWhat free actually gets you, and how to tell a free plan from a trial.
- How to set up a Discord ticket botThe full walkthrough: permissions, panels, categories, staff roles.
- Compare Discord ticket botsOne capability table across every bot we have written about.
- Use it with your current ticket botKeep Ticket Tool or whatever you run, and add the AI inside it.
It’s not just an AI, it’s your AI.
Put a ticket bot in your server. Free, in a minute.
No card, no countdown on the free plan, and one command to find out whether the AI is any good on your actual tickets.
Free plan, no card. Your first panel starts 14 days of Premium.