How Much Does an AI Ticket Bot Cost? Discord AI Ticket Bot Pricing (2026)
AI ticket bot pricing for Discord: the free plan, the 14-day trial, paid tiers, how AI tokens are billed, and what happens when you hit the cap.
Dani, Founder, AI Ticket Bot
9 min readUpdated
All prices below are in euros and accurate as of August 2026. The plan catalog is admin-editable and the site renders it live, so the pricing page always carries the current numbers rather than a copy of them.
How much does an AI ticket bot cost?
Here is the full lineup:
| Plan | Per month | Per year | Best for |
|---|---|---|---|
| Free | 0 euro | Free forever | Trying it out, small servers |
| Premium | 9.99 euro | 95.90 euro | Growing communities |
| Pro | 29.99 euro | 287.90 euro | High-volume support |
| Enterprise | Custom | Custom | Large or bespoke deployments |
Yearly billing on Premium and Pro is about 20 percent off the monthly rate. Enterprise is quoted per deal.
The plans differ in two ways: how generous the limits are (panels, staff roles, and so on), and how much AI usage is included. Non-AI limits are deliberately generous on every plan. The real difference as you scale is your AI token allowance, because that is what actually costs money to run.
What you get on each plan
| Free | Premium | Pro | Enterprise | |
|---|---|---|---|---|
| Price per month | 0 euro | 9.99 euro | 29.99 euro | Custom |
| Ticket panels | 1 | 5 | 15 | Unlimited |
| Categories per panel | 5 | 10 | 15 | Unlimited |
| Staff roles | 3 | 10 | 25 | Unlimited |
| Quick responses | 5 | 50 | 200 | Unlimited |
| Transcript retention | 90 days | 730 days | 730 days | Custom |
| AI tokens per day | 50,000 | 250,000 | 1,000,000 | Custom |
| AI tokens per month | 500,000 | 3,000,000 | 15,000,000 | Custom |
| Modal forms, whitelabel, analytics | No | Yes | Yes | Yes |
| Public AI FAQ channel | No | Yes | Yes | Yes |
| Website chat widget | No | Yes | Yes | Yes |
| Smart inactivity, working hours | No | Yes | Yes | Yes |
Free is a genuine free plan, not a time-limited trial: AI replies are included so you can watch the AI answer real tickets before paying anything. Free servers carry a small "powered by" footer on lifecycle embeds, which paid plans remove.
The 14-day Premium trial
This is separate from the free plan, and it is the part most people miss.
The trial, in full
- Starts
- Automatically, when your server publishes its first ticket panel
- Payment method
- None, at any point. There is no card on file to charge
- Cancelling
- Nothing to cancel, because nothing was ever set up to bill you
- Ends
- By itself after 14 days, and the server drops to the free plan
- What is lost
- Nothing is deleted. Panels, transcripts and everything you taught the AI stay
- Notices
- One reminder three days before it ends, and one naming what switched off
- Limit
- One per server, permanently. Removing and re-adding the bot earns no second one
There is a second 14-day promise on the site and they are not the same thing: a paid subscription can be refunded within 14 days of purchase. The trial is free, takes no card, and does not consume that refund window.
What is an AI token, and how many do I need?
This is the part that makes AI ticket bot pricing feel confusing, so here it is in plain terms.
A token is the unit the underlying AI is billed in. Roughly, it is a small chunk of text, and both the member's messages and the AI's replies use tokens. You are not billed per reply, because replies vary in length; you are billed on the total text that flows through the AI.
The useful number: an average ticket conversation uses about 13,000 tokens across roughly five back-and-forth turns. From there the plans translate to real ticket volume:
- Free, 500,000 tokens
- 38
- Premium, 3,000,000 tokens
- 230
- Pro, 15,000,000 tokens
- 1150
These are averages, not hard caps on ticket count. A short "what are your hours" ticket costs far less than a long troubleshooting thread, so most servers get more mileage than the round numbers suggest. And the AI only spends tokens on tickets it is actually answering. Tickets your staff handle directly cost nothing.
What else spends tokens
Training spends tokens too, because your input is processed once as it goes in. That is a one-time cost per fact, not a recurring one, and a stored fact costs nothing to keep. A URL or a large PDF costs more than a typed sentence. If the budget runs out mid-ingestion the job stops cleanly and resumes where it left off when you send the same file again, so a long handbook costs more budget rather than failing. Live web searches during a ticket are metered against the same budget, one event per search, with no separate bill. Answers in a public FAQ channel come out of the same pot, and a busy public channel can spend far more than tickets do, because there is no gate on who asks.
Token top-up packs
If you have a busy month, you can add tokens without changing your plan. Packs are one-time purchases:
| Pack | Tokens | Price | Roughly |
|---|---|---|---|
| Top-up | 500,000 | 4.99 euro | 38 conversations |
| Standard | 2,000,000 | 14.99 euro | 150 conversations |
| Bulk | 10,000,000 | 49.99 euro | 770 conversations |
| Mega | 50,000,000 | 179.00 euro | 3,800 conversations |
Packs are handy for a one-off spike (a game launch, a sale, a wave of support questions) without committing to a higher monthly tier.
What happens when I run out of tokens?
Nothing breaks, and you are never surprised by a bill. When your daily or monthly allowance is reached, the AI stops cleanly and your tickets keep working exactly like a normal, human-answered ticket bot. There are no overage charges. Your options are simple: wait for the allowance to reset, add a one-time token pack, or upgrade a tier.
What we do at the cap
- The AI pauses and tickets continue by hand
- You choose whether to top up
- The ceiling is a number you set
What metered billing does
- The card on file gets charged
- You find out on the invoice
- The ceiling is whatever your members asked that month
That is a deliberate design choice. You set the ceiling, and the bot respects it.
Three ways to get Premium without paying
None of these need a payment method.
Publish your first panel
14 days of Premium, automatically, once per server ever
Vote for the bot
Voting on a listing site earns a wheel spin. Every spin wins something: either Premium hours or extra AI tokens, with the odds published before you spin
Refer another server
If a server you referred buys a plan or a pack, your server earns a reward worth 10 percent of what they paid
The wheel is worth explaining, because it changed recently. There is no losing outcome any more, and servers that already pay can spin too. Which prize you get is decided by one rule: a server with no live plan wins Premium hours, and a server that already has one wins extra AI tokens. That is also the safety mechanism, because winning hours gives the server a plan, so every further spin in that window pays tokens instead and Premium can never stack on itself. The full odds and the three limits are on the vote page.
Referrals are explained in our referral program article. The buyer pays the same price either way; only the referred server is rewarded.
Is an AI ticket bot worth the cost?
The way to judge cost is not the sticker price, it is the price against what it removes. An AI ticket bot answers the repetitive half of your support queue automatically, in seconds, at any hour. Across AI Ticket Bot's lifetime, more than 180,000 tickets have been handled and roughly half were resolved by the AI with no human involved.
So the real comparison is 9.99 euro a month against the staff hours spent answering the same handful of questions over and over. For most active communities, the AI clears enough of the routine load that a paid tier pays for itself in time saved.
Worth paying for when
- The same five questions make up most of your ticket volume
- Your community spans time zones and members wait overnight
- You want your own branding on the bot rather than ours
- You want the AI answering on your website as well as in Discord
Stay on Free when
- You get a handful of tickets a week
- Every ticket is a unique, account-specific judgement call
- You only need panels, transcripts and staff roles, which are free
And because the free plan is real, you can measure that on your own server before spending anything.
How to work out your cost
Start free
Add the bot and teach the brain your common answers with /ai train
Publish a panel
Your 14 days of Premium start here, so you see the paid features too
Watch the usage
/ai usage shows exactly where your token spend is going
Do the arithmetic
Multiply your weekly ticket volume out to a month and match it to the allowances above
Pick the tier your real volume needs
Top up with a pack only if a busy month calls for it
New to the category? Start with what an AI ticket bot is. Comparing options? See the best Discord ticket bots in 2026, or what free actually gets you across the category. Either way, the honest advice is the same: start free, measure your real usage, then pay for exactly the tier your volume needs.
Sources and further reading
Keep reading
Frequently asked questions
AI Ticket Bot has a free plan at 0 euro with AI replies included. Paid plans start at 9.99 euro per month for Premium and 29.99 euro per month for Pro, with about 20 percent off when billed yearly. Enterprise pricing is custom. Prices are in euros and accurate as of August 2026, so check the pricing page for the current figures.
Yes. AI Ticket Bot's free plan is a real free plan, not a trial: it includes AI replies, one ticket panel, and a daily AI token allowance. Separately, publishing your first panel starts 14 days of Premium with no payment method at any point, so you can see the paid features too before deciding anything.
A token is the unit the underlying AI is billed in (input plus output text, summed). Every AI reply uses some tokens, and an average ticket conversation uses about 13,000 across roughly five back-and-forth turns. Plans differ mainly in how many tokens you get per day and per month, because that is the real cost of running the AI.
Nothing breaks. When your daily or monthly cap is reached, the AI stops cleanly and your tickets keep working manually, exactly like a normal ticket bot. There are no overage charges and no surprise bills. You can wait for the allowance to reset, upgrade, or buy a one-time token pack.
Yes. One-time token packs top up your allowance without changing your plan, starting at 4.99 euro for 500,000 tokens and going up to 179 euro for 50,000,000. They are useful for a busy month or a one-off spike without committing to a higher tier.
No. You pay your plan price, and if you want more AI headroom you can add a token pack. When a token cap is hit the AI simply stops until it resets, so you are never billed for going over. What you see on the pricing page is what you pay.
Three, and none of them need a card. Publishing your first panel starts a 14-day Premium trial. Voting for the bot on a listing site earns a wheel spin that pays either Premium hours or extra AI tokens, with published odds and no losing outcome. And if you refer another server that buys a plan, your server earns a reward worth 10 percent of what they paid.
It’s not just an AI, it’s your AI.
See it on your own server.
Add the bot free, teach it a few of your most common answers, and watch it clear the repeat tickets on its own.
Free plan, no card. Your first panel starts 14 days of Premium.
Keep reading.
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