AI Ticket Bot v2.5.16: smarter AI, ~300 free tickets, private claims

AI Ticket Bot v2.5.16 is a big release for your Discord ticket bot, and every plan benefits. The AI is smarter and cheaper to run, the Free plan goes a lot further, and staff get more control over who sees and handles each ticket.

Smarter AI on Claude Haiku 5.5

Nexus, the AI built into AI Ticket Bot, now runs on Claude Haiku 5.5. It understands support tickets better and uses fewer tokens for each reply, so you get better answers for the same AI budget.

It's not just an AI, it's your AI.

Around 300 tickets a month on the Free plan

Because the new model is more efficient, the Free plan now covers around 300 tickets per month, up from the 38 we stated before. Paid plans get the same efficiency boost, so your tokens go further everywhere. Compare plans on the pricing page.

AI that knows the problem from the start

If you use AI Ticket Bot with your own ticket bot, the AI now reads the questions your members answered when they opened the ticket. It replies to the real problem right away, without asking for details your members already gave.

Keep claimed tickets private

Staff roles have a new permission: See claimed tickets. Turn it off for a role, and a claimed ticket is only visible to the staff member who claimed it and your admins. Once the ticket is unclaimed, the team gets it back.

Your current roles keep this permission on, so nothing changes until you decide.

Transfer tickets to another team

Transferring a ticket now hands it to the new category's staff role and removes the old team. You can send a ticket to HR or any other team and keep it private between them and the member.

Faster claim takeovers

Using /ticket claim on a colleague's ticket now takes it over in one step, as long as your staff role is at the same level or higher. Lower staff roles can no longer close a ticket claimed by a higher role, so your senior staff keep control of the tickets they own.

Pick your language faster

/language is easier to use. Just type your language, in English or in your own language, and pick it from the list.

Clearer bot messages and a new /help

We rewrote the bot's messages in Discord in simpler words and rebuilt /help from the ground up. Commands mentioned inside the bot's messages are now clickable, so you can run them with one tap.

A more stable bot

Behind the scenes we shipped a lot of optimizations and fixes, so the bot stays stable with the heavier traffic it handles now. We also fixed ticket transcripts that could end too early in some cases.

A fresh look for the site and dashboard

The website and the dashboard got a new design, making it even easier to set up your panels, manage tickets and understand what the bot can do.

Update now

This rolls out automatically, with nothing to reinstall or re-invite on your side. Open the dashboard to review the new See claimed tickets permission for your staff roles, or check the pricing page to see what your plan now covers.