Discord FAQ Template: Copy and Paste Text for Your FAQ Channel

Most FAQ channels are either a wall of text nobody reads on a phone, or written once and never touched again. The templates here are short, use the words members actually type, and each fits in one message any admin can fix in a minute. For the text inside tickets, see Discord ticket templates.

What goes in a Discord FAQ channel?

Short answer: the questions members actually ask, in their words, each with a one or two line answer. Not your rules, which have their own channel, and not every edge case.

Scroll your help channel and last month's tickets for anything asked more than once. Most servers end up with ten to fifteen, grouped under three or four headings such as joining, roles, buying and reporting.

How do you format a FAQ in Discord?

Short answer: with the markdown you type in any message. Headers, lists and links all render in a normal message, so a FAQ needs no bot embed. Paste this anywhere to see each one:

# Big header
### Small header
-# Small grey text, good for "Last updated"
**bold**  *italic*  __underline__  ~~strikethrough~~
||hidden until someone taps it||
- a bullet point
1. a numbered step
> a quote
[link text](https://example.com)
`code, easy to copy`

A ## header sits between those two sizes. The templates use # for the title and ### for sections, so the big text stays on one line.

After pasting a template, retype each #channel so Discord offers the real one. A bot embed can look tidier, but only a bot can edit it, and a plain message any admin can fix is worth more.

Copy and paste Discord FAQ templates

Each fits in one message. Replace anything in [square brackets], delete what you do not need, and keep the questions in your members' words.

Minecraft server FAQ template

# Server FAQ
-# Not here? Ask in #ask-the-bot or open a ticket in #support.

### Joining
**What is the server IP?**
`[play.yourserver.net]` on Java. Bedrock players use port `[19132]`.

**Which version do I need?**
[1.21] or newer. Older versions cannot join.

**Is there a whitelist?**
[No, anyone can join.] [Yes: apply in #whitelist and wait for a reply there.]

### Ranks and the store
**How do I get a rank?**
Buy it at [your store link]. It arrives in game within [10 minutes]. Still missing after that? Open a ticket with your username and order ID.

**Do ranks expire?**
[No, ranks are permanent.]

### Rules and bans
**Where are the rules?**
In #rules. Read them before you play.

**I was banned. Can I appeal?**
Yes. Open a ticket in #support and choose Ban appeal. Please do not DM staff.

-# Last updated [date]

The ticket side of a Minecraft server, store problems and ban appeals included, is in Minecraft ticket bot setup.

FiveM or roleplay server FAQ template

# Server FAQ
-# New here? Read #rules first. Still stuck? Open a ticket in #support.

### Getting in
**How do I connect?**
Search **[Server Name]** in the FiveM server list, or press F8 and type `connect [your.server.address]`.

**Do I need to apply?**
[Yes.] Apply in #whitelist. Answers take up to [48 hours].

**I'm stuck loading or I crash. What now?**
Restart FiveM and clear its cache, then try again. Still broken? Open a ticket with a screenshot of the error.

### Roleplay
**How do I join the police, EMS or a gang?**
Open jobs and how to apply are in #jobs. Gangs need staff approval first.

**Someone broke a rule in a scene.**
Clip it, then open a ticket and choose Report. Do not argue it out in the city.

### Donations
**What do donations give?**
[Priority queue and cosmetics. Nothing that wins a fight.] Full list in #donate.

**My purchase has not arrived.**
Open a ticket with your transaction ID and in-game name.

-# Last updated [date]

Community server FAQ template

# FAQ
-# Quick answers. For anything else, ask in #help.

### Roles
**How do I get roles?**
Pick them in #roles. Some unlock as you level up.

**How do I level up?**
[Chat in any channel. What each level unlocks is listed in #levels.]

**How do I become a moderator?**
[Applications open a few times a year in #announcements. Asking in chat will not speed it up.]

### Rules and reports
**Someone is breaking the rules. What do I do?**
Open a ticket in #support and choose Report a member. Add a message link if you have one.

**Can I post my own server or channel?**
[Only in #self-promo, once a day.]

### Events and partners
**When are events?**
Every event is posted in #events at least [a day] ahead.

**Do you partner with other servers?**
[Yes. Open a ticket and choose Partnerships, with your invite link and what you have in mind.]

-# Last updated [date]

Shop or commissions FAQ template

# Shop FAQ
-# Most questions are answered here. Read it before you open a ticket.

### Commissions
**Are commissions open?**
[Open, 3 slots left.] The current status is always pinned in #commissions.

**How much does it cost?**
See #prices. [Your quote is final once you pay.]

**How long does it take?**
[Usually 1 to 2 weeks from payment.] Your ticket gets a date before work starts.

**How many revisions do I get?**
[Two small changes are included. Bigger changes are quoted separately.]

### Payment and refunds
**How do I pay?**
[By invoice only, after we agree on the details.] Never pay someone who DMs you first. It is not us.

**Can I get a refund?**
[Full refund before work starts. None after the sketch is sent.]

### Orders
**How do I order?**
Open a ticket in #order and choose Commission. Have your references ready.

**Where is my order?**
In your ticket. Every update is posted there.

-# Last updated [date]

Commission work runs for weeks, and a FAQ only covers the start. Commission tickets covers the rest.

How do you set up a FAQ channel in Discord?

Pins belong in your chat channels, not the FAQ. Pin one line in #general, such as "Questions? Check #faq first, or ask in #ask-the-bot." Many members never open the pins, so a pin is a backup, not the plan. When an answer changes, edit its message and the Last updated line rather than posting a new one.

Why do members still ask what the FAQ answers?

Short answer: asking is easier than reading, and many members never open the channel. They join from an invite, land in #general and type. Other usual reasons:

• They asked in their own words, and the FAQ uses yours
• On a phone, the FAQ is a long scroll and the message box is right there
• The answer changed and the FAQ did not

A FAQ cuts repeat questions but never ends them, and treating a repeat question as rude is how a server starts to feel hostile to new members. Answer with a link to the right FAQ message instead of retyping it, and reword a question in the FAQ when members keep asking it differently. Reducing support volume has more.

Can a bot answer the questions your FAQ misses?

Short answer: yes, that is what an AI FAQ channel is for. With AI Ticket Bot, you pick channels where the AI answers members' questions in the open, from what your staff taught it, as it does in tickets. Keep the FAQ read-only and put the AI channel beside it, such as #ask-the-bot.

Run /ai channel to add one. Every plan has them: one on Free, three on Premium and five on Pro. Each answers only when the bot is mentioned, or every message, and a channel with no slowmode gets 10 seconds. The AI FAQ channel guide covers which mode fits where and what it costs.

Then teach it the FAQ with /ai train: paste the text you just posted, or attach it as a file. Do not count on it reading the FAQ channel by itself. How to train an AI ticket bot covers what makes a fact usable.

Can the AI check roles or block people in a FAQ channel?

Yes, since the October 2026 release. Both already worked inside tickets.

It can check the asker's roles. When an answer depends on a role, it looks up the roles of the member who asked, and only theirs. Teach it "VIPs get the new map a day early in #vip-news" and each member gets their own answer:

It never looks up anyone else's roles, and never pings one.

It can block a member who keeps abusing it. Its rules set a high bar: at least two clear warnings that say what happens next, then the same spam, insults, scam or manipulation again. A blocked member gets no more AI answers and cannot open tickets. It is not for frustration, disagreement or one rude message, and threats or harassment are left to your team: it tells the member to open a ticket. Staff and admins are never blocked, and the bot enforces that one itself.

Each block carries the AI's reason, and can end on a date or be permanent. /blacklist shows it with an Unblock button. Stopping spam tickets covers blocks in general.

Where a FAQ channel and the AI stop

The honest list.