Discord Ticket Panel Image: How to Add a Banner That Does Not Break

A ticket panel is the message with the button members press to open a ticket. A banner on it is the quickest way to make the panel look like it belongs to your server. It is also the part that breaks most often, almost always for one reason.

How do you add an image to a ticket panel?

Host the picture, paste the link, publish. These steps are for AI Ticket Bot, and the idea is the same on any Discord ticket bot.

The bot checks the link when you save. If it does not lead to a usable picture, the save is refused with the reason, so a broken banner is caught before members see it.

Where can an image go on a panel?

Four places in the classic layout, and as many image blocks as you like in the modern one.

All of these are on every plan except the footer and its icon, which carry "Powered by AI Ticket Bot" on the free plan.

The thumbnail does a second job. It is reused as the small picture on the welcome message inside every new ticket. The welcome message has no large banner of its own. Panel design covers the two layouts and everything else you can change.

Why does the image disappear after a day?

Because the link came from a file uploaded to Discord. This is the most common panel problem there is.

When you drop a picture into a Discord channel and copy its link, the link carries an expiry. It works when you paste it, the panel looks right, and about a day later the banner is an empty space. Nothing changed on the bot. The link died.

AI Ticket Bot refuses these links when you save, with this explanation:

The exception in the last sentence is useful. Your server's icon, a member's avatar, a custom emoji and a server banner all have permanent links, and those are accepted.

Which links work and which do not?

A public link to a real picture works. Anything private, expiring or not a picture does not.

Two smaller things the bot does for you. It adds https:// when you leave it out, and it unwraps a link that was pasted inside angle brackets or a sentence.

One case is not in your hands. Now and then Discord fails to load a picture from a host even though the link is fine. The panel then shows an empty space, and Discord remembers the failure for that exact link, so publishing again does not help. The fix is a new link: upload the same picture again and paste the new address. The bot checks its own post shortly after publishing, and tells you this if you save the same link again.

What size and format should the image be?

There is no required size. Use a wide picture for the banner and a square one for the thumbnail.

Discord scales the picture to the width of the message, and that width is much smaller on a phone than on a desktop. That leads to three practical rules.

The bot does not judge the size or shape of a panel picture. It only checks that the link leads to a real image in a format Discord shows.

Can members send images inside a ticket?

Yes. This is a different thing from the panel image, and it is the more useful one. A ticket is a normal channel, so a member can attach a screenshot of the problem.

On AI Ticket Bot the AI reads images a member attaches, up to 5 MB each and five files per message. It can read a screenshot of an error and answer it. When the ticket closes, the transcript keeps a link to each attachment. Screenshots in tickets covers what the AI can and cannot read.

If your staff often ask members to "send a picture", put that in the welcome message so members attach one before anyone has to ask.

What a panel image cannot do

The honest list, for AI Ticket Bot.

The second limit is worth a habit: look at your panel after you change the banner, and again a few days later. If the picture is gone, a new upload and a new link fix it in a minute.