DocsStaff
Staff
Which roles count as staff, and what each one may do.
5 commands. Tap one to open it.
- Every plan, more on paid
Make a Discord role a staff role and choose what it may do.
Options
rolerolerequiredThe role to add
Who can use it
- Manage Server
What happens
A form with five switches: claim tickets, close tickets, see tickets claimed by others, move tickets between categories, and train the AI. If the role is already staff, the edit form opens instead.
Plan and limits
- Plan
- Works on every plan; the limit depends on it. Free (3 staff roles) / Premium (10) / Pro (25) / Enterprise (unlimited).
- How often
- Up to 5 times a minute per person
When it says no
- You already have as many staff roles as your plan allows
- Every plan
Change what a staff role may do.
Options
roletextrequiredPick a configured staff role
Suggested as you type: configured staff role names
Who can use it
- Manage Server
What happens
The same form, filled in with the role’s current choices.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 5 times a minute per person
When it says no
- The role no longer exists in Discord
- Pick the role from the suggestions
- Every plan
Stop treating a role as staff. The Discord role itself is untouched.
Options
roletextrequiredPick a configured staff role
Suggested as you type: configured staff role names
Who can use it
- Manage Server
What happens
A private confirmation with a Remove button.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 5 times a minute per person
- Every plan
See every staff role and what each one may do.
Who can use it
- Manage Server
What happens
A private list.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 10 times a minute per person
- Premium and up
A leaderboard of your staff: tickets handled, response time and time to solve.
Options
periodpick oneoptionalTime window
Today, Last 7 days, Last 30 days, Last year, All time
Default: last 30 days
Who can use it
- Manage Server
What happens
A private leaderboard. The top three get their own cards, the rest are compact rows. The AI is a row too, so you can see how much it carried.
Plan and limits
- Plan
- Needs Premium, Pro or Enterprise. Your first published panel starts 14 days of Premium free.
- How often
- Up to 10 times a minute per person
When it says no
- Your plan does not include advanced analytics