DocsQuick responses
Quick responses
Replies your staff send often, saved once and sent with one command.
5 commands. Tap one to open it.
- Every plan, more on paid
Save a reply your staff can send into any ticket.
Who can use it
- Manage Server
What happens
A form with two fields: a name to find it by, and the reply text.
Plan and limits
- Plan
- Works on every plan; the limit depends on it. Free (5) / Premium (50) / Pro (200) / Enterprise (unlimited).
- How often
- Up to 5 times a minute per person
When it says no
- You already have as many quick responses as your plan allows
- Every plan
See every saved reply.
Who can use it
- Manage Server
What happens
A private list with each name and a short preview.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 5 times a minute per person
- Every plan
Change the text of a saved reply.
Options
nametextrequiredPick a quick response
Suggested as you type: quick-response names
Who can use it
- Manage Server
What happens
A form filled in with the current text.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 5 times a minute per person
When it says no
- No quick response with that name
- Every plan
Delete a saved reply.
Options
nametextrequiredPick a quick response
Suggested as you type: quick-response names
Who can use it
- Manage Server
What happens
A private confirmation.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 5 times a minute per person
When it says no
- No quick response with that name
- Every plan
Send a saved reply into this ticket. You can hide your name and send it as "Staff".
Options
nametextrequiredPick a quick response
Suggested as you type: quick-response names
identitypick oneoptionalShow your name on the reply, or hide it and reply as "Staff"
Show my name, Hide my name (reply as Staff)
Default: named
Who can use it
- Staff who can claim or close, or Manage Server
- Inside a ticket
What happens
The reply is posted in the ticket and the opener is pinged. Sent with your name, Discord shows that you used the command. Sent as "Staff", it appears as a plain bot message, you get a private confirmation, and the transcript hides who sent it, but the reply still counts as your work in the staff statistics.
Plan and limits
- Plan
- Works on every plan, Free included.
- How often
- Up to 10 times a minute per person
When it says no
- You are not in a ticket
- No quick response with that name