Guides for Discord support. Ticket bots, compared honestly.
Which Discord ticket bot fits your server, how the AI actually resolves tickets, and how to give your staff their time back. 112 articles, no filler.
Start here.
New to ticket bots? These answer the questions almost everyone asks first.
Every article.
Newest first. Pick a category to see the whole library on one page.
Discord Commission Tickets: Set Them Up for Weeks, Not Minutes
Take art and freelance commissions through Discord tickets: a panel of their own, nothing that closes a job early, the quote in writing, and files saved first.
Guide9 min read
Discord Giveaway Claims: Check the Account, Not the Name
Run Discord giveaway claims through tickets: match the winner's account rather than their name, set a deadline, and hand over the prize so it leaves a record.
Guide9 min read
Discord Ticket Bot Dashboard: What It Does and Who Can Sign In
A ticket bot's web dashboard is for whoever owns the setup. Who can sign in, what it does that Discord cannot, what stays in Discord, and what members see.
Guide9 min read
Discord AI Bot Channel Access: It Sees What the Member Sees
What a Discord AI bot can read in your server: when it looks, how it links channels, searches old messages and forum posts, and why it reads only as the asker.
Guide9 min read
How to Reset a Discord AI Bot's Memory, and When Not To
What resetting a Discord AI bot deletes and what it keeps, when a reset beats fixing one memory, how to do it in Discord or the dashboard, and how to rebuild.
Guide9 min read
Discord Ticket Bot Staff Pings: Who Gets Notified, and When
When a Discord ticket bot pings your staff: the six moments that can, which role hears it, why the new-ticket ping ships off, and when nobody is told.
Guide9 min read
Discord Ticket Priority: Who Sets It, and Which Level Wins
How Discord ticket priority works: the level each category starts at, what the AI picks when it hands over, when staff win, and what Urgent does not do.
Guide9 min read
How to Export Discord Tickets, and When You Have To
Export Discord tickets as a spreadsheet or a ZIP of every conversation. What each file holds, what it cannot, and the three moments to export first.
Guide9 min read
Discord Ticket Bot Downtime: What Happens to Open Tickets
An outage costs you the minutes, not the tickets. What keeps working while a Discord ticket bot is offline, what catches up when it returns, what is gone.
Guide9 min read
How to Turn the AI Off in a Discord Ticket Bot: Three Switches
The AI's state belongs to the ticket and is fixed the moment it opens. Where each switch lives, which one wins, and what turning it back on does not restore.
Guide9 min read
Discord Ticket Bots on Mobile: What Changes on a Phone
A Discord ticket bot needs no mobile app, because every control it uses is a Discord message. What changes on a phone is distance and notifications.
Guide9 min read
Discord Ticket Bot DMs: Every Message Your Members Can Get
A ticket bot cannot cold message anybody. The six direct messages a ticket opener can receive, what stops them arriving, and what your admins get.
Guide9 min read
Discord Ticket Bot for Multiple Servers: What Carries Over
One ticket bot can serve many Discord servers, but each keeps its own panels, staff roles, AI memory and blocklist. What carries over, and how to run several.
Guide9 min read
Discord Ticket Bot Audit Log: Every Change, and Who Made It
The audit log records every change anyone makes to your ticket system, free on every plan and kept for a year. It holds no messages, and that is deliberate.
Guide9 min read
Discord Ticket Claiming: What the Claim Button Actually Does
Claiming moves a ticket into the claimer's own category, names them in the channel, and on most servers switches the AI off. Whether other staff keep seeing it is one permission per role.
Guide10 min read
Run a Discord AI Ticket Bot on Your Own API Key
On Pro you can point the bot at your own OpenAI, Anthropic or Google Gemini account. Your provider bills the replies, and your plan stops paying for them.
Guide10 min read
Discord Ticket Search: How to Find an Old Ticket
Staff can filter every ticket in the server by eleven things, but the only free text it reads is the close reason. Why that is, and how to stay findable.
Guide9 min read
Discord Ticket Welcome Message: The One Post Every Ticket Gets
The welcome message is the one post every Discord ticket gets. What to put in it, what to leave to the AI greeting, and the nine other messages you can rewrite.
Guide9 min read
Discord Ticket Logs: Four Events, Four Channels, One Blind Spot
Ticket log channels are free on every plan and set per event, so opens, claims, closes and transfers can each land somewhere different. What each one carries.
Guide9 min read
How to Open a Ticket in Discord (and What Decides If It Opens)
Members open a ticket by pressing a button on a panel. Behind that press sit five steps in a fixed order, and five routes in that do not all pass them.
Guide9 min read
Minecraft Discord Ticket Bot: Store, Bans and Join Problems
A ticket bot lives in Discord and cannot see your Minecraft server. Which half of the queue an AI can close alone, and what every ticket must ask for first.
Playbook9 min read
Discord Ticket Panel Design: What You Can Change, and What Discord Decides
The ticket panel is designable on every plan. What you can change, the two layouts, how members pick a category, and the rules Discord imposes on all of it.
Guide9 min read
Discord Ticket Channel Names: The Template and What Discord Does to It
Ticket channels are named from a template on the panel, using three variables. What you can put in it, what Discord rewrites, and why a name changes on its own.
Guide9 min read
Screenshots in Discord Tickets: What the AI Reads, What Survives
A screenshot in a Discord ticket is read by the AI in the moment and archived as a link, not a copy. What that changes for limits, evidence and old transcripts.
Guide10 min read
Read enough? Try it on your own server.
Add the bot, run /setup, and the first ticket can open in the next two minutes. Everything the articles describe is in the Free plan or the trial.
Free plan, no card. Premium is free for 14 days once your tickets are live.